Maintenance and support
The Maintenance and Services Agreement (MSA) is an extremely popular service offered in order to receive ongoing product upgrades and maintenance releases, help desk and priority service support. The MSA is central to our relationship with customers offering many benefits. These include:
| Yes | No further license charges | Yes | Priority services support |
| Yes | Monthly activity reporting | Yes | Annual Lantern Users' Conference |
| Yes | Online extranet | Yes | Dedicated Help desk |
| Yes | Customer response charter | Yes | Bug and request system |
| Yes | Greater control over budgets | Yes | Dedicated account manager |
How does the MSA work?
The MSA ensures clients gain access to ongoing maintenance releases of the Lantern CMS and a proactive support relationship with our expert team. As such, the MSA is made up of three components:
- Dedicated help desk
- Product maintenance
- Priority support services
When reviewing the MSA, you will need to consider the following:
- Do you want ongoing, license-free upgrades of the Lantern CMS? If so, you need to purchase the product maintenance component?
- Do you want to have access to Morpheum's dedicated help desk and specialised support hours without the need for ongoing quotations and/or priority response time? If so, you need to purchase the services support component and select the number of hours per quarter you require. Options are based on five hour increments per quarter
Please find the latest terms and conditions for the MSA. 
MSA Terms and conditions (14KB)